OrthoTrac
Server-based Windows practice management software for orthodontic practices, now sold under Carestream Dental's Sensei brand. Existing users can keep it with support, and Carestream says there is no immediate requirement to move, while it steers practices toward Sensei Cloud. The current version, 15.7, requires SQL Server 2016 or newer and runs on Windows only. Prices are not published.
None
3.7 out of 5
How much does OrthoTrac cost?
Carestream Dental publishes no price for OrthoTrac, and no third-party listing gives one either. As of Oct 7, 2026, the only way to get a figure is to ask Carestream Dental for a written quote for your practice's size. That is worth knowing before a sales call: without a published list price there is nothing to check a proposal against, so ask what the figure covers, what renews, and what it costs to get your records out.
- Vendor
- Carestream Dental
- Deployment
- On-premise server
- Platforms
- Windows
- Specialties
- Orthodontics
- Practice sizes
- Website
- https://gosensei.com/orthotrac-support/
Every published price
Contract terms
- Term
- Carestream's master terms: support plans cannot be ended without cause in the first 12 months; ending early means paying the rest of that 12-month period. Vendor-published at gosensei.com · checked Sep 26, 2026
- Notice period
- 60 days' written notice before the end of the current term. Support fees can change after the first year with 30 days' written notice. Vendor-published at gosensei.com · checked Sep 26, 2026
- Auto-renewal
- Support plans renew automatically for 12-month periods after the first 12 months. Vendor-published at gosensei.com · checked Sep 26, 2026
Data export & conversion
- Data export
- For data Carestream hosts, its terms allow 60 days after termination to retrieve it and permit a transfer fee. Vendor-published at gosensei.com · checked Sep 26, 2026
Imaging
- Native imaging
- Unclear Vendor-published at gosensei.com · checked Sep 26, 2026
- Imaging integrations
- CS Imaging
What’s included
| Feature | OrthoTrac |
|---|---|
| Patient texting | Unclear Vendor-published at gosensei.com · checked Oct 7, 2026 |
| Insurance eligibility checks | Paid add-on Vendor-published at gosensei.com · checked Oct 7, 2026 |
| Claims submission | Paid add-on Vendor-published at gosensei.com · checked Oct 7, 2026 |
| Online scheduling | Paid add-on Vendor-published at gosensei.com · checked Oct 7, 2026 |
| Automated recall | Paid add-on Vendor-published at gosensei.com · checked Oct 7, 2026 |
| Imaging bridge | Paid add-on Vendor-published at gosensei.com · checked Oct 7, 2026 |
| E-prescribing | Paid add-on Vendor-published at gosensei.com · checked Oct 7, 2026 |
| Card on file | Paid add-on Vendor-published at gosensei.com · checked Oct 7, 2026 |
| Reporting dashboards | Paid add-on Vendor-published at gosensei.com · checked Oct 7, 2026 |
Each line carries the page that claim came from and the date we checked it. "Included" means the base product or the cheapest paid tier. A capability with no line here is one we have not checked on OrthoTrac, which is a different statement from one we checked and could not establish.
Add-ons with a published integration
Each row is one add-on joined to OrthoTrac, grouped by the job the add-on does. The depth is the word the source uses, and the company named is the one that published the claim. A missing add-on means we hold no record either way, which is common: most add-on vendors publish a partner directory and most software vendors do not.
Online booking
| Add-on | Depth | Published by | What the record says | Source |
|---|---|---|---|---|
| NexHealth | API | NexHealth | NexHealth lists "CS OrthoTrac by Carestream Dental" among the systems it supports, under its "Is my system supported?" checker. Carestream's OrthoTrac support page does not name NexHealth. NexHealth does not publish the connection method per system. | Vendor-published at nexhealth.com · checked Oct 7, 2026 |
Ratings
| Site | Score | Reviews | Source |
|---|---|---|---|
| Capterra | 3.7 / 5 | 10 | Third-party source at capterra.com · checked Sep 26, 2026 |
Strengths
- Reviewers like the schedule view and the automatic payments feature. Third-party source at capterra.com · checked Sep 26, 2026
- Carestream sells seven add-on products to existing OrthoTrac customers: Payment Manager, Patient Manager, Rx Manager, Insights Manager, eClaims, eVerifications and Imaging. It publishes no prices for any of them. Vendor-published at gosensei.com · checked Oct 7, 2026
Complaints
- Reviewers cite glitches, extra charges for some features, uneven support, and a dated interface without built-in texting or email. Third-party source at capterra.com · checked Sep 26, 2026
Last reviewed .
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- Dolphin Management: on-premise server software from Dolphin Imaging and Management Solutions .
- Epic Wisdom: unknown software from Epic Systems .