OrthoTrac Review: Contract Terms & Data Export

OrthoTrac

Server-based Windows practice management software for orthodontic practices, now sold under Carestream Dental's Sensei brand. Existing users can keep it with support, and Carestream says there is no immediate requirement to move, while it steers practices toward Sensei Cloud. The current version, 15.7, requires SQL Server 2016 or newer and runs on Windows only. Prices are not published.

Cheapest published price

None

Carestream Dental publishes no price
Review-site rating

3.7 out of 5

10 reviews on Capterra

How much does OrthoTrac cost?

Carestream Dental publishes no price for OrthoTrac, and no third-party listing gives one either. As of Oct 7, 2026, the only way to get a figure is to ask Carestream Dental for a written quote for your practice's size. That is worth knowing before a sales call: without a published list price there is nothing to check a proposal against, so ask what the figure covers, what renews, and what it costs to get your records out.

Vendor
Carestream Dental
Deployment
On-premise server
Platforms
Windows
Specialties
Orthodontics
Practice sizes
Website
https://gosensei.com/orthotrac-support/

Every published price

Contract terms

Term
Carestream's master terms: support plans cannot be ended without cause in the first 12 months; ending early means paying the rest of that 12-month period. Vendor-published at gosensei.com · checked Sep 26, 2026
Notice period
60 days' written notice before the end of the current term. Support fees can change after the first year with 30 days' written notice. Vendor-published at gosensei.com · checked Sep 26, 2026
Auto-renewal
Support plans renew automatically for 12-month periods after the first 12 months. Vendor-published at gosensei.com · checked Sep 26, 2026

Data export & conversion

Data export
For data Carestream hosts, its terms allow 60 days after termination to retrieve it and permit a transfer fee. Vendor-published at gosensei.com · checked Sep 26, 2026

Imaging

Native imaging
Unclear Vendor-published at gosensei.com · checked Sep 26, 2026
Imaging integrations
CS Imaging

What’s included

OrthoTrac included features
Feature OrthoTrac
Patient texting Unclear Vendor-published at gosensei.com · checked Oct 7, 2026
Insurance eligibility checks Paid add-on Vendor-published at gosensei.com · checked Oct 7, 2026
Claims submission Paid add-on Vendor-published at gosensei.com · checked Oct 7, 2026
Online scheduling Paid add-on Vendor-published at gosensei.com · checked Oct 7, 2026
Automated recall Paid add-on Vendor-published at gosensei.com · checked Oct 7, 2026
Imaging bridge Paid add-on Vendor-published at gosensei.com · checked Oct 7, 2026
E-prescribing Paid add-on Vendor-published at gosensei.com · checked Oct 7, 2026
Card on file Paid add-on Vendor-published at gosensei.com · checked Oct 7, 2026
Reporting dashboards Paid add-on Vendor-published at gosensei.com · checked Oct 7, 2026

Each line carries the page that claim came from and the date we checked it. "Included" means the base product or the cheapest paid tier. A capability with no line here is one we have not checked on OrthoTrac, which is a different statement from one we checked and could not establish.

Add-ons with a published integration

Each row is one add-on joined to OrthoTrac, grouped by the job the add-on does. The depth is the word the source uses, and the company named is the one that published the claim. A missing add-on means we hold no record either way, which is common: most add-on vendors publish a partner directory and most software vendors do not.

Online booking

Online booking add-ons integrated with OrthoTrac
Add-on Depth Published by What the record says Source
NexHealth API NexHealth NexHealth lists "CS OrthoTrac by Carestream Dental" among the systems it supports, under its "Is my system supported?" checker. Carestream's OrthoTrac support page does not name NexHealth. NexHealth does not publish the connection method per system. Vendor-published at nexhealth.com · checked Oct 7, 2026

Ratings

OrthoTrac ratings
Site Score Reviews Source
Capterra 3.7 / 5 10 Third-party source at capterra.com · checked Sep 26, 2026

Strengths

Complaints

Last reviewed .

See also